We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get partial refund. We cannot cancel the order if the product is already shipped out.
Note: A few items can’t be returned, including:
- Clearance items
- Customized items
- Items marked “Non-Returnable” on the product page
Please note: Any items returned without authorization will not qualify for a refund and be rejected on delivery to our returns center.
To qualify for a defective return, one of the following must apply:
-Incorrect item was received
We recommend to check the items within 48 hours of receipt and report to our customer service as soon as possible. Please be sure to include the copy of your original order confirmation, confirm the item number & Qty of the defective item(s), provide -Item has a defect or is faulty or malfunction or video evidence clearly showing the problem.
Depending on the situation, we will be responsible for refunds, exchange or replacements according to your preference within 14 days of receipt. After 14 days, Joedelta will make every attempt to rectify, however charges may apply. But manufacturer defects found after 30 days of receipt are directed to the manufacturer’s warranty.
Return address: Please contact us for the return address!
1. Damaged merchandise includes items that have been damaged in route
In order to assist you efficiently, we ask that you report to Customer Service the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item&its packaging.
2. Undeliverable and Refused Package
If a delivery is refused for any reason or considered undeliverable due to an invalid shipping address, you will be charged a penalty that may include, but not limited to extra shipping charges and handling fees.
3. Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.